FREQUENTLY ASKED QUESTIONS
How can I know when/if a certain style will be back in stock?
If an item you are looking for is out of stock, you may sign up for a “Notify me when back in stock” underneath a product. If an item is out of stock and will not be back in stock, it will be shown as “Sold out”.
Can I return or exchange my online order at a Flagship Store?
Yes, we offer 14 days in-store return policy for an exchange or store credit on all items purchased and returned undamaged with the original packaging and a valid receipt.
You may return or exchange your online order at our flagship store in Dubai, UAE.
Does GLASSING offer exchanges and refunds online?
Please refer to our Exchange & Refund Policy. If the style you ordered doesn’t suit you or you want to exchange it for any other reason, simply create an exchange or return from your account within 14 days of receipt. If you placed an order as a guest, let us know so we can take care of this for you.
What can I do if my package arrives damaged or is lost in transit?
If your package arrives damaged or gets lost in transit, please contact us at firstname.lastname@example.org with your order number. Our Customer Service support team will guide you through the lost package claim procedure, so we can move forward with the appropriate next steps.
How long does it take to process my refund?
After your return package arrives to our facilities, it takes 3-5 business days to process your refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.